SHIPPING
SHIPPING
We offer shipping via UPS and USPS (make your selection at checkout) for US customers. All Thailand orders ship via KERRY, FLASH, J&T
- WHICH OPTION SHOULD I CHOOSE?
Please note that if you choose the cheapest option (ie First Class Package) be aware that this option is NOT INSURED for loss/theft/damage. If you would like the most affordable INSURED option Priority Mail includes insurance, or Priority Express is the faster version of this same service.
All UPS packages are shipped insured.
- SHIPPING ADDRESSES MUST BE CORRECT at the time of placing your order. Our shipping is integrated with our store and will pull the address directly from your order. Due to the large volume of orders we receive it is next to impossible to remember a change in address, and therefore we cannot be responsible for making these changes. If you make a mistake the best thing to do is contact us ASAP, then we will cancel your order and you can place another one with the correct address, so it is in our computerized shipping system.
- CUSTOMS FORMS: We cannot lie about the value of goods on a customs form, nor can we call your purchase a gift. This is against the law and we could be faced with hefty fines.
- TRACKING: You'll be sent an email or text (depending on the option you chose during checkout) at the time of shipping that includes tracking info on your order. If you can't find it, check your spam folder.
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SHIPPING TIMES:
**Please note, packages CAN be delayed by customs, which unfortunately is not in our control. This is a rare occasion, but it can happen.
COVID-19 HAS EXTENDED THESE TIMES IN WAYS WE CANNOT PREDICT. THEY ARE EVERCHANGING AND UNPREDICTABLE. GENERALLY SPEAKING DOMESTIC ORDERS ARE LESS AFFECTED THAN INTERNATIONAL ORDERS.
Within the Thailand:
2-4 days from ship date
USA to Canada:
7-15 days from ship date
Europe:
7-10 days from ship date
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DUTIES/VAT/CUSTOMS CHARGES:
Duties are the responsibility of the recipient. Duties are a tax rate decided upon and collected by YOUR government to help with your local services and infrastructure.
They vary incredibly from country to country, and are based on the category of item you have ordered (ie a sweater vs. a necklace = different rates), the country that it was manufactured in and the value of the item. Read a bit about Duties/VAT/Customs charges here: http://www.dutycalculator.com/help_center/Import-duty-and-taxes-explained-in-a-nutshell/
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If you need something fast, fast, fast there are often other options, just shoot us a message and we'll tell you what's possible. We're always here to help!